Privacy Policy for compassionretreats.com

Effective Date: April 20, 2025

1. Our Commitment to Your Privacy

Welcome to Compassion Retreats (compassionretreats.com). We are deeply committed to protecting your personal privacy. This Privacy Policy outlines our practices concerning information – specifically, our commitment not to collect your data unnecessarily and to be transparent about any information needed for specific interactions. We operate with a 100% pro-privacy stance. Our website is designed to be a simple, informative space.

2. Website Operation and Information We Do Not Collect Directly On-Site

Our website (compassionretreats.com) is intentionally simple to protect your privacy during Browse:

  • No Personally Identifiable Information (PII): We do not actively collect any PII (name, email, phone, address, IP address, etc.) from you simply for Browse our website.
  • No Tracking Cookies: We do not use any tracking cookies or similar technologies (pixels, beacons) to monitor your behaviour across sites or gather data for profiling or advertising. Any essential cookies used would be strictly for basic site functionality, not tracking.
  • No Embedded Third-Party Tracking/Analytics Tools: Our website itself does not host or embed third-party analytics (like Google Analytics) or tracking tools that collect your data as you browse.
  • No Advertising: We do not display any third-party advertisements on our website.
  • No Logins or Accounts: There are no user accounts, login systems, or membership areas on our website requiring you to provide personal details.
  • No Forms Hosted On-Site: Our website does not host any data collection forms directly.

3. Information Collected via Third-Party Forms (Google Forms)

While our website doesn't host forms, we do use Google Forms for specific, limited purposes, primarily to allow you to schedule appointments or register for retreats.

  • What Information: When you choose to use these forms, you will be providing information directly to Google Forms (which may include your name, email address, phone number, and other details relevant to your inquiry or booking).
  • Purpose of Collection: We collect this information solely for the purposes of:
    • Scheduling and managing your appointment or retreat participation.
    • Communicating with you about your specific inquiry or booking.
    • Planning and organizing the retreat logistics effectively.
    • Internally improving our customer service and retreat experience based on logistical needs (not for marketing profiles).
  • Storage and Use: This information is stored securely within Google's infrastructure. We access it only for the planning and communication purposes mentioned above. We do not use this information for general marketing, sales promotions, or unsolicited outreach unrelated to your specific booking or inquiry.
  • Google's Privacy Policy: Your interaction with Google Forms is also subject to Google's Privacy Policy, which you can review here: https://policies.google.com/privacy

4. Third-Party Tools for Customer Interaction (Fellow.app)

For booked appointments and customer meetings, we utilize Fellow.app, a meeting productivity tool.

  • Purpose: We use Fellow.app to facilitate our virtual meetings with customers. This includes recording and transcribing these meetings. The purpose of recording and transcribing is primarily for internal record-keeping, ensuring accuracy in understanding your needs, and improving our service quality.
  • Data Handled: Fellow.app processes meeting recordings and transcriptions.
  • Fellow's Privacy Commitment: Fellow values privacy and implements security measures to protect the data stored on its platform.
  • Fellow's Privacy Policy: Your participation in meetings managed via Fellow.app means your data (audio, potentially video, transcript) is handled according to Fellow's Privacy Policy, which you can review here: https://fellow.app/privacy/ You will typically be notified before a recording starts.

5. How We Use Information (Summary)

  • Website Browse: No PII collected, therefore none used.
  • Google Forms Submissions: Used exclusively for appointment/retreat scheduling, logistics, related communication, and internal service improvement. Not for sales or marketing promotions.
  • Fellow.app Meetings: Recordings/transcripts used for internal record-keeping, accuracy, and service improvement.

6. Information Sharing

We do not sell or share your personal information with third parties for their marketing purposes.

  • Information submitted via Google Forms resides within Google's system and is accessed by us only for the purposes stated above.
  • Information processed by Fellow.app (recordings, transcripts) resides within Fellow's system and is accessed by us only for the purposes stated above.
  • We do not otherwise share information collected through these tools unless required by law.

7. Unsolicited Contact

We will not make unsolicited calls, send unsolicited marketing emails, or initiate any unsolicited commercial contact with you based on your visit to our website or information provided for scheduling/meetings, beyond what is necessary for managing your retreat/appointment.

8. Customer Reviews, Photos, and Videos

This remains the same as previously stated:

  • Customer Reviews: If used, reviews will be anonymized by removing all PII.
  • Customer Photos and Videos: Will only be used on our website or social media after obtaining explicit, informed, and specific written consent from every identifiable individual involved.

9. Data Security

We rely on the security infrastructure of Google (for Forms) and Fellow.app (for meetings) to protect the data you provide through those services. We also take reasonable administrative and technical measures to protect the integrity of our website itself and our access to the data stored on third-party platforms. However, no internet transmission or electronic storage is 100% secure.

10. Third-Party Websites

Our website may contain links to other websites (including Google Forms and Fellow.app). This Privacy Policy applies only to the operations of compassionretreats.com itself and our handling of data obtained via the described third-party tools. We are not responsible for the privacy practices of other third-party sites, and we encourage you to read their privacy policies.

11. Children's Privacy

Our website and services are not directed towards children under the age of 13 (or applicable age in relevant jurisdictions), and we do not knowingly collect personal information from them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:  [email protected]